A 99.9% Server Uptime
Our shared hosting platform is based on a stable, first–class hardware architecture and a significantly tweaked Linux version. So, regardless of what your website is, or how many web site visitors you’ve got, or even in case there is a DDoS attack, our physical servers will stay up and your sites will remain visible online.
Our Linux shared hosting plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it’s vital that you also set up your own network architecture. That is the reason why we set up a custom–configured internal network in each one of our datacenter facilities. Relying on top–class Juniper routers and switches, our internal network allows for ultra–fast data transfer speeds and is fully redundant.
Hence, you will take advantage of a 99.9% network uptime in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, irrespective of which hosting service you have opted for.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done just about everything to decrease all potential risks with our cloud hosting plans and even though we provide topflight customer support, sometimes the client is just not happy with what we have to offer. Or he has to switch to a more robust hosting service, like a virtual private server or even a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not fully happy, you will receive a reimbursement.
24/7 Technical Support
We’ve mindfully selected each individual member of our 24x7 support staff to ensure that we can offer the best possible tech support you can possibly get. Each of our technicians has several years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Besides, they are available to you 24/7/365 – you will be able to reach them at any moment and they will reply to you as quickly as possible.
Their average support ticket response time is just 20 minutes, whilst with many other web hosting vendors you are forced to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in under one hour.