A lot of users who begin using their 1st web hosting account, or switch companies, usually have enquiries with respect to how certain operations are completed or encounter complications when setting up various things, including e-mails, site settings, and so on. This is the reason why, a lot of companies have prepared documentation with the most common questions and problems so as to help their clients receive information quickly and easily. As a result, the customer care staff members can dedicate more time to real problems that given customers may be experiencing, as the solution for the smaller things will already be available on the World Wide Web and clients will be able to solve them without contacting the customer support staff. Having exhaustive documentation is very important, particularly for new customers without any past experience whatsoever, because the web hosting service involves an abundance of features and many individuals can become bewildered about what to do. A good knowledge base can both help you execute the operations that you wish and learn how the hosting service works in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting that we offer include an extensive knowledge base where you can find all you may ever need to know in regard to your web hosting account. Whether you plan to set up a brand-new database, to forward a domain name by means of an .htaccess config file or to set up an email account on your personal computer or mobile device, you can just read our help articles and all the info that you require will be there. When you open a given section of the Hepsia hosting Control Panel, you’ll see articles that are related to the features that can be accessed through it. If you prefer to see the whole list of articles and get familiar with all the functions that Hepsia is offering, or only to read general information about the hosting service, you can explore the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our best to cover any difficulty that you could face, but if you don’t find what you are looking for, you can always touch base with us, as our customer service staff is at your disposal around the clock.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting include thorough online documentation where you will find info about all the features that our created-developed Hepsia Control Panel comes with, as well as solutions to various questions and obstacles that you may bump into. All setup guides feature exhaustive specifications, so you will not have to worry about missing something if you’re planning to export a database, for instance. The troubleshooting articles encompass a range of feasible reasons for specific problems and the solution for each one of them, so if you aren’t able to send email messages although you have the correct SMTP server settings, for instance, you can swiftly discover what the reason for this might be and correct the issue with two or three clicks of the mouse in your mail client. As Hepsia has quite a few features, you will be able to find applicable articles in each of its sections. If you prefer to look through all help articles, click on the Help link, which is located in the upper right corner of the page.