There are a number of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find regardless of which company you choose is a ticketing system. It is the least complicated correspondence medium for a number of reasons. If no technical support team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy & paste large pieces of information without needing to worry about printing errors, and if a certain issue requires more time to be solved or a number of responses have to be exchanged, all the information will be in the same place, so each party can always see the comments supplied by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they are often separate from the hosting platform, which means that if you have to provide info or to follow instructions, you will have to use no less than two different admin dashboards and this number may rise if you want to administer a couple of domain names. Furthermore, many web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing through your website files or customizing different account settings. The ticketing system is being monitored 24/7 by our customer care team representatives and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive assistance. Unlike some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you need and ask for info in regard to any technical or billing issue. Additionally, you can read a variety of informative articles, which will help you handle the commonest complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more efficient to manage everything from one single location, which is the reason why we have incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which comes with each single semi-dedicated server package. This will enable you to handle the communication with our tech support staff together with your web content, which goes to say that you will not need to memorize an additional sign-on name for a different interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few clicks of the mouse while you are browsing the files within your account. Plus, you can look through older tickets using an intelligent search option or check applicable help articles, which include solutions to commonly experienced issues. The integrated trouble ticket system is monitored 24/7 with the maximum response time being just 1 hour, so there’ll always be someone to assist you.