A live chat is among the many channels of communication provided by some hosting suppliers as a part of their support services. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster compared to a support ticket and it will make it less likely to misspell or misunderstand something as compared to a phone call with an agent. In addition, if the trouble that you experience needs some time to be examined and dealt with, you will be able to do something different meanwhile rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service free of cost provided that you have web access even if your hosting supplier is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

Along with the phone and ticket support, we supply live chat support too. You will be able to get in touch with us every day, which includes holidays and weekends, and we will give you more information about the Linux shared hosting that we provide in case you are not a customer yet, or about basic and billing questions in case you already have an account. Though for strictly tech matters you have to open a trouble ticket to our technical assistance team, because such matters will need additional time to be resolved, you may still contact us through the live chat for some technical information. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you considerable time. Even if our telephone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our future and present customers. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our agents and obtain more details about our Linux semi-dedicated hosting in order to choose the best plan for your websites. In case you already have an account with us, we'll be able to support you in a timely manner with billing, general and first-level technicalissues. Though sometimes you will need to open a ticket since there're situations that cannot be resolved on the live chat, we will help you with lots of basic tasks, for instance installing an e-mail account in an e-mail client or redirecting one domain to another one. This way, you will benefit from timely support and you'll save plenty of time.