One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reply time for any customer support ticket that you post or any email that you send is just 1 hour, even if you contact us on weekends and national holidays. Whatever the nature of your issue or enquiry may be, we’ll lend you a helping hand immediately and will provide you with the needed information to rectify any problem with your sites. The real reply time typically doesn’t exceed fifteen-twenty minutes, so you can just forget about waiting around for hours and hours to get an issue solved or what is even worse – waiting one whole day only to receive an answer that more info is needed while nothing’s resolved. We’ll give you assistance in an instant because we understand just how invaluable time can be in the dynamic digital sphere. The one-hour reply guarantee applies to any technical or billing query that you might have connected to our Linux shared hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer service team representatives will be at your service all the time and they will reply to any support ticket that you open via the hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you have a general inquiry connected to your semi-dedicated server or you confront a certain challenge and you will not have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we will be there to lend you a hand, as we’re available 24/7/365 to handle any billing, technical or general issue. In case you contact us about anything that’s within our capabilities, we will solve it before we respond, which means that you won’t have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the required info – what workable solutions to try out, what steps to take, etc.