Despite the fact that this is not the most importantaspect to recognize a dependable shared hosting company from a bad one and a reseller from an actual supplier, the option to call and consult with a live person is a sign that you aren't using the services of a one-person firm and that you will be able to get in touch with someone every time you need assistance. The telephone support for website hosting services may range from standard to experienced, which means that the problems that can be resolved through a call vary depending on the particular supplier. Usually, these matters are more basic and include billing or first level tech issues since more complex matters often require a support ticket where both you and the sysadmins can follow the proceedings with a specific issue. Nonetheless, having the option to call your service provider will save you considerable time and efforts for the countless small things that may eventually show up when you manage your hosting account.

Phone Support in Shared Hosting

If you choose to employ one of our Linux shared hosting, you'll be able to get in touch with our customer support crew over the phone for 14 hrs every day. We can assist you in choosing the best package for your web sites as we believe that it is better to discuss such issues with a live person. In case you already own an account, we're able to assist you with all sales/billing questions as well as general issues, even with some technical problems that don't need a long time or escalation to a system administrator since it will be better to open a ticket for time-consuming matters in order to have the communication in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you would like to know more about our packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more complex matters may require a support ticket to give time to our technical support team to investigate, we'll help you with countless tech questions on the phone as well, saving you time and efforts. As we have data centers on three different continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in a different country, we have an international number where you are able to get in touch with us.