Being able to get in touch with your shared hosting provider when you have any kind of questions or encounter any troubles is very important and how fast they will respond and react is often essential, especially if your site is business-oriented, as longer downtime can often mean losing prospective customers. The support solutions are usually an easy way to recognize actual providers from resellers. The second usually reply just to e-mail messages or support tickets and you'll need to wait for a day or more so as to receive a response. In case your problem needs a couple of replies, you'll end up losing several days to have a simple problem resolved. When you use a genuine and reliable website hosting supplier, you should be able to connect with the support at any time and receive a quick response no matter what the problem or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting plans are round-the-clock, thus you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail. In case you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the most appropriate way to contact us based on what your location is or what equipment you are using. We're able to assist you for almost any webhosting-related query that you have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting that we provide feature 24/7 customer and tech support, which means that whatever the issue you have, you're able to get in touch with us and we'll assist you right away. The guaranteed answer time for each email message or support ticket that you open via your Hepsia website hosting Control Panel is only one hour; usually the reply time hardly ever is more than 20 minutes. We also provide telephone support with a couple of local numbers worldwide as well as a live chat, which means that you can get in touch with us and find more details about our services even if you do not have an account yet. We're able to assist you with nearly any question or an issue you have - payment methods, plan features, e-mail configuration, website hosting account settings, etcetera. If you employ our services, you will not ever experience an issue where you need to wait for a day or two to get a problem resolved like you'll need to do with a lot of other companies.

24/7 Customer Support in VPS

In case you rent a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or forvarious problems and / or questions associated with the pre-installed software the server comes equipped with. If you have not ordered a virtual private server package yet, you will be able to find out more information about our solutions by giving us a call or through the live chat service. For more tech problems, you are able to send an email or open a support ticket from your billing Control Panel and you'll get support within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not exceed 30 minutes. If you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade which you can include to each and every VPS package and our admins can help you with any installation or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to have timely support in general, let alone when you operate a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the problem. This service is totally free for all the difficulties with the server or the software that was installed by our administrators through the setup, which means that you're able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you can send an email, and the actual answer time for either of these rarely exceeds 30 minutes as we have admins available 24 / 7. In case you want general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you could take advantage of our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to include to your server package through your billing Control Panel.