Client Support Channels
A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response guarantee for every support ticket or e–mail that you submit to our customer service team. We will speedily answer all common inquiries and forward right away the matter to our administrators if any additional assistance is needed. If you make use of the Administration Services package, we’ll carry out any of the included server management services at a time that has been agreed upon in advance.
An Excellent Tech Support Service
Should you require assistance working with our Website Control Panel or with any of the apps that we have installed on the server on your behalf, do not hesitate to touch base with the customer support staff at any time via the ticketing system. Also, if you need help administering your dedicated web hosting server, you can order the Administration Services package, that includes weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
An Intuitive Help Area
Each Linux dedicated servers hosting package includes our charge–free Website Control Panel, which sports an exhaustive knowledgebase plus a set of educational video tutorials. Whenever you require assistance with the Website Control Panel, just hit the Videos or Help buttons situated in the top right corner.