Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our tech help and support crew is available day and night to handle all your support needs. Every ticket you send to us shall be resolved within no more than 1 hour. If your problem demands the assistance of one of our administrators, we will send the ticket to the technician in charge and will inform you that the issue is being taken care of.

  • Top quality support service

  • Expert Tech Assist Service

  • Our technical help Dept is going to be on shift for you day–and–night to to respond to all assistance demand tickets that you submit. We offer tech help and support for all the software packages that are pre–configured on your server. These include our in–house designed Website Control Panel, the selected Operating System along with the server management panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A comprehensive and constantly updated knowledge base is incorporated into our in–house built Website Control Panel. It offers quick tips about how to perform all the necessary site management duties. The Help section offers comprehensive how to articles and reviews and step by step video training. You can open the Help zone by hitting the Help or Video buttons in the top right corner of each Control Panel section.